#Aléx de Oliveira

1 messages · Page 1 of 1 (latest)

marble totemBOT
wooden cargo
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Can you share the screenshots of the pages you're referring to where you want Boleto vs where you're currently seeing it so that I am on the same page?

dapper arch
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Hi Hanzo!

I would like the "boleto" option to be enabled here.

image.png
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However, the customer must first access the Customer Portal home page, click on the "Add payment method" option, select the "Boleto" option, enter the address and return to the change plan page.

It becomes very complex for the customer.

image.png image.png
wooden cargo
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so you're saying, they only see it if the customer updates the subscription but they don't see an option to just save the payment method without the subscription update?

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Or is it the other way around?

dapper arch
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The page to change plan, through the "subscription_update_confirm" flow type, only displays the "boleto" payment option if you first access the Customer Portal home page, click on the "Add payment method" option, select the "Boleto" option, enter the address and return to the change plan page.

wooden cargo
dapper arch
wooden cargo
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afaik, that's all you'd need

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yeah I'm not finding anything else that might affect this.

I would suggest you reach out to our support about that, they should be able to take a look and dive deeper into this
https://support.stripe.com/?contact=true

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