voodooprawn | Stripe Developers | Page 1

queen geyserBOT Jan 3, 2024, 12:26 PM

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proven axle Jan 3, 2024, 12:27 PM

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hi! generally that means something like your Stripe account doesn't have enough balance/has a large existing negative balance. I'd suggest contacting https://support.stripe.com/?contact=true for help and/or consult https://stripe.com/docs/add-funds

elder night Jan 3, 2024, 12:27 PM

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Just to give some extra context, we're using Stripe Connect

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With Express Connected accounts

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and our balance fairly reguarly fluctuates between positive and negative depending on when our automatic payouts happen and when fees are charged

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so today, we added some funds into the pot that is specifically used to handle refunds and disputes when there is not enough funds in our balance

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my question is whether or not that will be used for these historic pending refunds

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we have some that go back to August 2023

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presumably these will reattempt over time and pull from the "refund" pot we've added?

proven axle Jan 3, 2024, 12:30 PM

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don't know, but I would think so yes

#voodooprawn