#danclassfit
lethal jolt
clear nest
hi! sounds like something best solved through a support ticket to look into the specific case : https://support.stripe.com/?contact=true
primal wasp
I'm not overly concerned about the double payment instance
I'm concerned about our dev flow being incorrect
For example if we are being trigger happy sending out failure emails and reattempts if Stripe need X hours to reattempt payment first etc?
Which seems like a dev/discord thing?
clear nest
sure, what is the specific technical question I can help with?
primal wasp
When a payment fails with Stripe, is there a certain period of time in which Stripe will reattempt said payment before we should assume the payment has failed and the process from Stripe's side is complete.
pi_3ORO4xIfd3b13usY00NiDpS5
If it helps, this is the payment in question
clear nest
We don't retry payments processed through direct PaymentIntents ourselves.
we only do things like Smart Retries for e.g. Invoice payments on subscriptions
primal wasp
Once this failed, our flow picks that up and acts accordingly.
But then it tried again as you can see here.
clear nest
I can't see that here. Not sure what you mean.
clear nest
that's not a payment, that's an attempt to issue a refund.
primal wasp
Huh. Sorry one sec.
clear nest
it's just you clicked Refund in the Dashboard, and the UI asked you to log in again to confirm, and that's just how it looks in this view since it shows you failed request the UI made