stevankostoski | Stripe Developers | Page 1

unborn bisonBOT Jan 3, 2024, 10:12 AM

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kindred thunder Jan 3, 2024, 10:12 AM

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👋 happy to help

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would you mind sharing the request ID?

latent hawk Jan 3, 2024, 10:14 AM

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Hi, this is the Request id that was logged: req_XQwcUEqDU9Pi8S

unborn bisonBOT Jan 3, 2024, 10:17 AM

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stoic smelt Jan 3, 2024, 10:21 AM

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In order to create SetupIntents using your live mode account

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you need to complete the verification first

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Connect to your Stripe Dashboard and complete/add the required information

latent hawk Jan 3, 2024, 10:24 AM

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We're successfully creating SetupIntents for most of our customers, but sometimes we get this error. Does that mean that the customer should complete the verification?

stoic smelt Jan 3, 2024, 10:31 AM

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No, you need to complete the verification of this Stripe Account acct_1L598PBY9lWIbaar

latent hawk Jan 3, 2024, 10:32 AM

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Let me check

latent hawk Jan 3, 2024, 10:51 AM

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Thanks, that's the customer account. You can close this ticket here.

#stevankostoski