ilyeselb | Stripe Developers | Page 1

crude reefBOT Dec 22, 2023, 2:22 PM

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tepid sorrel Dec 22, 2023, 2:22 PM

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what does the user did to have this

jaunty oracle Dec 22, 2023, 2:24 PM

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Hi 👋 not exactly sure offhand, kind of looks like you may have a single Payment Intent trying to be used by multiple customers simultaneously. What code did you run that led to that?

tepid sorrel Dec 22, 2023, 2:27 PM

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first time that i see that

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he tried to buy a subscrpitoion

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i dont see how it can happen really

jaunty oracle Dec 22, 2023, 2:31 PM

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Well what led up to it? What objects were being used? What requests did your code make? I'm going to need more context to possibly understand what could be going wrong.

tepid sorrel Dec 22, 2023, 2:32 PM

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its not the first subscription bought .
subscription creation and then paymnent of the intent of that subscitpuon

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could it be this he said "he window of the bank was closing while trying to pay
every time he started typing the password
he managed to pay by pasting the password before it closed"

jaunty oracle Dec 22, 2023, 2:38 PM

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Don't know, that isn't enough context to take a look at the related objects and see exactly what happened.

tepid sorrel Dec 22, 2023, 2:39 PM

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what can i give you to know ?

jaunty oracle Dec 22, 2023, 2:40 PM

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The ID of the request that returned that error and the ID of the Payment Intent that was being used would be a good start.

tepid sorrel Dec 22, 2023, 2:45 PM

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payment_intent — pi_3OQ99JGyOBDbEOMC1h39SsOy

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still waiting for the id of the request

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where can we find the The ID of the request

jaunty oracle Dec 22, 2023, 2:55 PM

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Gotcha, I'm looking through the intent. Approaches for locating request IDs can be found here:
https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

tepid sorrel Dec 22, 2023, 2:58 PM

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okay

jaunty oracle Dec 22, 2023, 3:00 PM

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Hm, based on what I'm seeing, it looks like the bank authentication flow was started, then nothing happened for about 10 minutes and the payment attempt was canceled. What did your customer see while they were going through the flow?

tepid sorrel Dec 22, 2023, 3:01 PM

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i think its his bank 3ds auth

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it was disspearing

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but then he succeed to pay when he pasted his password before the bank windw close

jaunty oracle Dec 22, 2023, 3:05 PM

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Can you be more precise? That's a bit vague so it's hard to map it to the requests I'm seeing. How was your customer able to paste their password if the modal was disappearing?

What do you mean when you say "but then he succeed to pay"? Was that through a different Payment Intent? The one you shared is still in a requires_payment_method state, so it didn't process a payment.

tepid sorrel Dec 22, 2023, 3:06 PM

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i dont have much info , he tried a second time through a diffrent payment intent i guess and it succeed

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i think its the 3ds authentication

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modal

jaunty oracle Dec 22, 2023, 3:07 PM

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Alright, that's something I would recommend having your customer talk to their bank about then. Stripe makes the modal available, but the issuer of the card being used controls the authentication that is surfaced within the modal. If that was not completing as the customer was expecting, typically having them speak with their bank is the best next step.

tepid sorrel Dec 22, 2023, 3:09 PM

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thank you for your time

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have a greate holiday

#ilyeselb