#aiwa_23433
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- aiwa_23433, 18 hours ago, 30 messages
thorny prawn
Hi
Could you please share the Subscription Id ?
dark ermine
getting same for every subscription....sometime it will call after a long time
thorny prawn
It depends.. if the Subscription is scheduled to be canceled in the future (e.g. at the end of the billing cycle) and not immediately, then the event isn't triggered immediately too:
https://stripe.com/docs/billing/subscriptions/cancel#events
dark ermine
we kept 2 days grace period after the payment failure.....and attempted two time and card declined....after all retries we kept the subscription as cancelled...and its cancelled too....but deleted webhook didnt call ?? is there any way to call that immedeiatly ?
thorny prawn
Can you share the Subscription Id ?
where the subscription is canceled and there is no event Id
dark ermine
sub_1OOb1KSBMoLjZsnYS7nEJuVZ
thorny prawn
Ah this Subscription is using a test Clock
dark ermine
yess...we are using test mode for now
thorny prawn
I see, let me check further...
dark ermine
okk...please...we got stuck there...
thorny prawn
Yes I'm doing some tests...
I created a similar scenario and I got customer.subscription.deleted event
You need to advance the time clock to a date that there'll be no retries on the subscription
try moving forward the timeclock to 1 week more
dark ermine
can i know when it will trigger ?
how long it would take trigger after the cancellation ?
actually, we need to cancel plan from our website by triggering the customer.subscription.deleted webhook.....so i need to know the time....
thorny prawn
You can suspend the service access when you get an invoice.payment_failed event
the delete/cancel event is triggered after failing all payment retries
It depends on how much retries you are configuring your billing
thorny prawn
Yes, the issue you are facing is probably related to test clock (limit).
By advancing time you get the webhook event at the end
Do you have a the issue in live mode ?
dark ermine
1 more week i have forwarded....but still not
we cant test this in live mode....we are in the middle of development.... so please provide an accurate answer regarding this
sullen orchid
Hi! I'm taking over from my colleague. Please, give me a moment to catch up.
Could you please summarise the latest question for me?
dark ermine
customer.subscription.deleted webhook is not called after the cancellation..... is there any specific reason for that ?
sub_1OOb1KSBMoLjZsnYS7nEJuVZ
sullen orchid
I think the issue is related to test clock
sullen orchid
You can create and cancel a Subscription.
dark ermine
we want to check that after payment failure.... after all attempts we kept as cancel subscription....... in that case how will test it ?
sullen orchid
I have just tried the same on my end and got a customer.subscription.deleted event.
dark ermine
how to deactive the test clock in test mode and make the clock in global time
sullen orchid
Test clock is only applied to selected objects. You can just create a Subscription normally.
dark ermine
whenever am creating through api its addded to the subscription ....
sullen orchid
It's not added automatically.
Could you please share your code?
It's actually added to the Customer object. So you need to create a new Customer object that's not on Test Clock.
dark ermine
there is no option to remove test clock for already created
sullen orchid
No