sing-account-support | Stripe Developers | Page 1

oak bladeBOT Dec 21, 2023, 6:48 PM

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mystic bobcat Dec 21, 2023, 6:48 PM

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Hi 👋

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can you describe what is not working?

nova wigeon Dec 21, 2023, 6:49 PM

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hi

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i am getting a problem

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Payments and payouts paused until requirements met

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it is showing on account

mystic bobcat Dec 21, 2023, 6:50 PM

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That means Stripe needs some additional verification information. Are you building a Connect integration?

nova wigeon Dec 21, 2023, 6:51 PM

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i have created it but ido not know what is wrong about merchant

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before i had another merchant that was working good but befor some it has been closed

mystic bobcat Dec 21, 2023, 6:52 PM

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Can you retieve the account via the API and look at the requirements property?
https://stripe.com/docs/api/accounts/object#account_object-requirements

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https://stripe.com/docs/connect/handling-api-verification

nova wigeon Dec 21, 2023, 6:55 PM

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hello

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sir

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how can i do it ?

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i do not know

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can you help me

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orcan you do ?

mystic bobcat Dec 21, 2023, 6:56 PM

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This server is for developers coding integrations with Stripe APIs

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Are you writing code to interact with Stripe APIs?

nova wigeon Dec 21, 2023, 6:56 PM

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okay

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but how can i do ?

mystic bobcat Dec 21, 2023, 6:56 PM

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How can you do what?

nova wigeon Dec 21, 2023, 6:57 PM

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what code i have to write?

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i am not understing you ?

mystic bobcat Dec 21, 2023, 6:58 PM

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Are you the developer in this case?

nova wigeon Dec 21, 2023, 6:58 PM

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yes

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i am looking devoloper from this case

mystic bobcat Dec 21, 2023, 6:59 PM

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Sorry that does not make sense. I think you would be better off requesting support here https://support.stripe.com/contact to first clarify what exactly it is you are trying to do.

nova wigeon Dec 21, 2023, 7:00 PM

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sir i am trying to chat but agent is not connecting with me

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can you help me ?

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because i am new for stripe

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i can not do

mystic bobcat Dec 21, 2023, 7:01 PM

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If you are the person writing the code then you need to retrieve the Account object from the API using this API call
https://stripe.com/docs/api/accounts/retrieve

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Once you have the Account object you will want to check the requirements property
<https://stripe.com/docs/api/accounts/object#account_object-requirements?

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Our documentation here describes how you can use the API to handle collecting required information
https://stripe.com/docs/connect/handling-api-verification

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This is the help I can offer you.

nova wigeon Dec 21, 2023, 7:08 PM

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sir if i give you my login id or password you can

mystic bobcat Dec 21, 2023, 7:08 PM

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Absolutely not

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You need to reach out to support

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And never ever post your login credentials here

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This is a public forum and anyone could use them

nova wigeon Dec 21, 2023, 7:09 PM

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do you have personal account for talking with you

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do you have whatsapp ?

mystic bobcat Dec 21, 2023, 7:10 PM

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No

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Do not share any of this information.

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Just contact our support team https://support.stripe.com/contact

nova wigeon Dec 21, 2023, 7:10 PM

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but support team is not avaible

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and on chat agent not avaible for help

mystic bobcat Dec 21, 2023, 7:11 PM

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I cannot help you beyond the information I have already provided

nova wigeon Dec 21, 2023, 7:12 PM

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sir before you connecting i was trying already on support

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if you can not help me plz. leave it

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this is stripe devoloper site for help

mystic bobcat Dec 21, 2023, 7:14 PM

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This is a site to help developers integrating with Stripe APIs. I have provided the guidance I can to help you understand why an account is not able to accept charges.

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If you are a developer, you will be able to take that advice and put it to use.

nova wigeon Dec 21, 2023, 7:17 PM

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i am not a developer

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i am a new customer for stripe

mystic bobcat Dec 21, 2023, 7:17 PM

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Right

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So you need to speak to Support

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https://support.stripe.com/contact

oak bladeBOT Dec 21, 2023, 7:17 PM

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sing-account-support

nova wigeon Dec 21, 2023, 7:18 PM

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sir i told you already i contacted on support but there is not avaiblale any agent

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and already i have sent email

mystic bobcat Dec 21, 2023, 7:18 PM

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I cannot help

nova wigeon Dec 21, 2023, 7:19 PM

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developer team can nt help

#sing-account-support