anooxy-blik-declines | Stripe Developers | Page 1

cerulean vesselBOT Dec 21, 2023, 4:42 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

an00xy, 3 hours ago, 20 messages

solar urchin Dec 21, 2023, 4:42 PM

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That error seems to be separate from the declines

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It looks like you built a REST request wrong, /confirm calls should be a POST request https://stripe.com/docs/api/payment_intents/confirm

Confirm a PaymentIntent | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

humble whale Dec 21, 2023, 4:43 PM

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i tested it on test mode and it was working, lol

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solar urchin Dec 21, 2023, 4:44 PM

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That shouldn't work in test mode either. I would reccommend testing again and making sure you are making a GET request

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That looks like those are also from using the wrong HTTP request type

humble whale Dec 21, 2023, 4:45 PM

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its your widget

solar urchin Dec 21, 2023, 4:45 PM

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For the decline, you can talk to our support team but those typically come from the bank so your customer may have to talk to their bank to figure out what is happening https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

humble whale Dec 21, 2023, 4:45 PM

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I mean, stripe widget

solar urchin Dec 21, 2023, 4:45 PM

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Can you show me your code that is making that request?

humble whale Dec 21, 2023, 4:46 PM

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I guess, it's all good with code, because its widget, and only BLIK isn't working. I was chatting witth support but they told me its up to "blik", but im sure its not xd

cerulean vesselBOT Dec 21, 2023, 4:47 PM

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humble whale Dec 21, 2023, 4:47 PM

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I can send u link to shop, u can check logs

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if u want

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we loaded your lib @stripe/stripe-js
and card payment is working, just blik not

kind anchor Dec 21, 2023, 4:48 PM

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👋 hopping in her since pompey has to head out soon - can you share the IDs to some of the recent failing requests?

humble whale Dec 21, 2023, 4:48 PM

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ye, sure, lemme check

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pi_3OPpIKLfhB7gJQBQ2uWhzx8s

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for example

kind anchor Dec 21, 2023, 4:54 PM

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I took a look at that payment and it looks like it was declined by blik - it's not an integration issues, it's simply that blik chose to reject it

cerulean vesselBOT Dec 21, 2023, 4:56 PM

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anooxy-blik-declines

humble whale Dec 21, 2023, 4:56 PM

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where should I type then? any link to blik or what? xd

humble whale Dec 21, 2023, 5:41 PM

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I've it on

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www.haxstars.eu/shop

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my endpoint should be?

kind anchor Dec 21, 2023, 5:42 PM

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Sorry I missed your followup! Did you talk to support like we suggested earlier? Right now, from what we can tell this just purely looks like a decline on blik's end

humble whale Dec 21, 2023, 5:42 PM

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idk, what vcan be wrong 😦

kind anchor Dec 21, 2023, 5:42 PM

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It's not a problem with your integration from what I can see

humble whale Dec 21, 2023, 5:42 PM

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I talked with Stripe Support, but they told me that I should connect BLIK

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it's not possible, its obvious they'll not respond, they dont have any chat for that

kind anchor Dec 21, 2023, 5:45 PM

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I don't know why they told you to conect with blik - you need to be pushing on stripe support again and ask them to push on your behalf

humble whale Dec 21, 2023, 5:46 PM

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They told me that's up to customer problem, not on stripe side

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From what we can see in here the transactions were declined by the issuing bank and it shows on the logs a message that says, The payment has failed for an unknown reason with a code, payment_method_provider_decline. It is best to reach out with the payment method provider for further assistance on this decline.

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that's their respond

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I'm happy to continue where our chat left off and help. I'm looking forward to you having your customer reach out to Blik. I will wait for you to confirm if there are any other questions that you may have after taking action on this matter.```

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xd

kind anchor Dec 21, 2023, 5:49 PM

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Have you talked to your customer and asked them to check themselves?

humble whale Dec 21, 2023, 5:50 PM

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Yes, they're mine friends

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and also me, none of us got problems

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we're not even receiveng any popups

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on blik

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it's instantly declined on site

kind anchor Dec 21, 2023, 6:00 PM

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Yeah I'm sorry - I'm really not sure what else this could be. We solely help with technical/developer issues here and we don't have the tools to look specifically at declines like this

#anooxy-blik-declines