mina_23062 | Stripe Developers | Page 1

open cobaltBOT Dec 21, 2023, 1:55 AM

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steep thorn Dec 21, 2023, 1:55 AM

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What is the problem you're facing?

nocturne python Dec 21, 2023, 1:56 AM

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I would like to make an urgent inquiry regarding payment processing, but I have not received an email reply even after 3 days. I was told that support is available by phone or chat, but there is no information on the website, so where can I get help? This is an inquiry from Japan.

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Has phone or chat support from Japan been discontinued?

steep thorn Dec 21, 2023, 2:00 AM

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Thanks for sharing! This channel is for developers and technical integration questions.

If you have any technical questions, feel free to share here.
If the inquiry isn't technical, you can reach out to Stripe Support at https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

nocturne python Dec 21, 2023, 2:03 AM

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I am aware that this is not technical support, but is there any other way to receive support? Currently in Japan, inquiries can only be made via email?
The homepage states that you can contact us by phone or chat, but clicking on either link will not take you to the support center.

steep thorn Dec 21, 2023, 2:08 AM

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Did you sign in to your Stripe account? Chat and phone options will only be available if you sign in to Stripe account

nocturne python Dec 21, 2023, 2:11 AM

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I am accessing it after signing in, but it only transitions to the email form.
Is this an unanswered question from Japan?
The homepage states that inquiries can be made by phone or chat in Japanese.

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