#acorntopper-account-support

1 messages · Page 1 of 1 (latest)

fossil forgeBOT
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@sudden cove :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

oak mountain
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I need to be provided with a direct number to speak to a stripe representative.

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@sudden cove unfortunately we do not have a number like that, the support site has a callback option but it is not always available unfortunately

sudden cove
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I apologize, but I need genuine help.

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The owner of our stripe account is no longer with us. I have customers that I need to refund.

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I have absolutely no way of accessing the original owners account.

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Which is why I need an actual support number to refund our customers.

oak mountain
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Sorry to hear. Unfortunately, I can't help with account issues like account recovery, this server can only help with coding questions.
We have this account recovery form if you have the details for that https://dashboard.stripe.com/recover
Otherwise I know you can email our support team without being logged in, they may be able to help you recover through there https://support.stripe.com/contact

Stripe: Account Recovery

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sudden cove
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These are literally the same articles I have been reading all morning.

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I have $4,000 worth of funds I have to refund to people by new years.

oak mountain
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If you DM me your email, I can check that we received your email but unfortunately I can't help you with the account recovery itself

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Our support team responds as fast as they can but response times can vary by volume

sudden cove
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What is the email?

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So you’re telling me your whole company has no way of taking actual calls?

oak mountain
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We have the callback option if you are logged in but as far as I know there is no number to call in to support. Absolutely would have shared one if I knew of one

sudden cove
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I’m sorry, I don’t mean to be a bitch

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We have had a death in the company and it’s genuinely frustrating that this isn’t a simpler process.

oak mountain
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Promise I wasn't thinking you were being unreasonable. I get why this is a very sad and stressful situation and how our support process has not helped that but unfortunately those are the only paths to get support that I know of here. I will look again to double check but I may not be able to find much more.

sudden cove
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Thank you, I appreciate it.

fossil forgeBOT