nelsonct7 | Stripe Developers | Page 1

timber belfryBOT Dec 20, 2023, 11:37 AM

#

rugged harness Dec 20, 2023, 11:37 AM

#

What does 'the card information is not gettint retrieved from the api' mean? Which APIs or UIs are you using?

chrome bronze Dec 20, 2023, 11:38 AM

#

when I test in locall with test keys, its working fine

#

the card info is displayed in front end with custom ui

rugged harness Dec 20, 2023, 11:41 AM

#

What is the actual error code/message?

chrome bronze Dec 20, 2023, 11:43 AM

#

its returing 500 in production, I cant access the prod server

rugged harness Dec 20, 2023, 11:44 AM

#

What is your Stripe acct_xxx ID?

chrome bronze Dec 20, 2023, 11:44 AM

#

is the ssl verification creating error in prod

rugged harness Dec 20, 2023, 11:44 AM

#

I've no idea, not related to Stripe and that's something you'd need to debug in your code

chrome bronze Dec 20, 2023, 11:45 AM

#

ok

#

thanks

rugged harness Dec 20, 2023, 11:45 AM

#

Looking

#

acct_1HIkRICaG9pz7GtY is your account ID, FYI

#

Not seeing any 5xx errors on your Stripe account from requests you've made to us. Which implies the 5xx is thrown in your code somewhere

chrome bronze Dec 20, 2023, 11:47 AM

#

acct_1HIkRICaG9pz7GtY

rugged harness Dec 20, 2023, 11:48 AM

#

You need to debug that code and understand why the error is being thrown. Do you have no service that is logging these errors?

chrome bronze Dec 20, 2023, 11:49 AM

#

those mails are send to our TL, currently no access

#nelsonct7