chelseac-subscription-proration

[thorny thorn]

Hi 👋

Can you share an example subscription ID?

[jaunty hawk]

sub_1OCFbKAtjjtf65c6k68BDSU9

[thorny thorn]

Thanks, looking

[jaunty hawk]

Thank you!

[thorny thorn]

Okay so your first invoice was successful for $500. Just stepping through what I see here

Then the subscription was updated to cancel on Jan 8

https://dashboard.stripe.com/logs/req_TJZKVabTkfAs4m

But that generated a latest invoice that still has $500 as the total amount

[jaunty hawk]

Yes, but the final payment is showing as $462.90. It should be $500.

[thorny thorn]

I see the amount captured is $500

[jaunty hawk]

This is what I see

I have had other accounts process this amount instead of $500.

[thorny thorn]

That looks like a prorated invoice

[jaunty hawk]

It shouldn't be. Nothing was changed.

How do I fix it? It is happening on multiple customers.

[thorny thorn]

You canceled your subscription with 13 days, instead of the full 14.

So it is prorating to account for the missing day

[jaunty hawk]

So I need to go in and update the end date? What about all the people who's subscriptions already ended and were sigificantly under charged, how do I update that to get the full $500?

[thorny thorn]

Unfortunately you cannot.

[jaunty hawk]

I can't update the date?

Or collect based on a contract agreement?

[thorny thorn]

For subscriptions that have already ended

No, that isn't how these objects work

For those Subscriptions that have not canceled, I recommend updated the end date

Since you are using the dashboard, I would recommend waiting until the cancellation would occur in the current period and then using that option when cancelling