#james-negative-balance
shy wagon
Also, the verison of this API when this error occured is 2019-12-03: https://stripe.com/docs/upgrades#2019-12-03.
harsh crane
Could you share the request ID? Those are safe to share here
shy wagon
I can't just to be safe.
tepid barn
1/ yeah, that error indicates that the account doesn't have a sufficient balance to process the refund & reverse the transfer (ie: without the balance becoming negative)
2/ there are some cases where the balance can become negative, eg: if a charge is disputed, the money has already been returned to the customer by the card network, which essentially "forces" the balance to become negative. there are also cases where Stripe is OK with the balance becoming negative, primarily with custom/express accounts: https://stripe.com/docs/connect/account-balances#understanding-connected-reserve-balances, as long as Stripe can hold a corresponding reserve against the platform's balance
lean marshBOT
james-negative-balance
shy wagon
Ohhhh ok I see, that makes sense. Thank you for the info!
tepid barn
np!
are these custom, express, or standard accounts?
since the expected behaviour will be different, depending
shy wagon
Ummm, I am not totally sure. I just know that these are Stripe accounts created for both the "customers" and "providers" by our company behind the scenes in the codebase by interacting with the Stripe API and these "customers" and "providers" don't have access to these Stripe accounts or know about the use of Stripe by us in fact. If that makes any sense to you lol. So maybe custom accounts if I had to make a guess?
I am looking at the Stripe accounts of these users in the Stripe developer dashboard but I can't find anything that tells me their type of account.
I found this if this answers your question. It looks like all our customers (both "customers" and "providers" show up under this:
Actually, they are definitely Custom accounts. I checked here and filtered for any other types.
lean marshBOT
shy wagon
Under the Connect page:
tepid barn
sorry, I missed your reply here
if these are custom accounts, the problem may be that your platform doesn't have sufficient balance to cover the reserve that would be placed to cover the negative balance on the connected account
that, or connect reserves are disabled on your account for some reason (if so, support would need to look into this in more detail to understand the history for why), so the accounts aren't allowed to dip negative
shy wagon
Ohhh ok gochyea, this is enough info to go on for me to look into this some more. Thank you!