#bhageerath8989
crude marsh
What are the issues you're seeing?
worn thistle
hello i use connect account for indian user it's working properly but some time i facing issue with account verification
whenever i create connect account with api & complete onboarding verification there are shows pending status
before 10 - 15 days it'e working properly
crude marsh
Are these accounts created in test mode? Are you onboarding the account with the test data? https://stripe.com/docs/connect/testing
worn thistle
yes on test mode with test data
crude marsh
Using 'real' data in test mode will just trigger a full verification flow. You need to use the test data at the URL above in order to trigger the various account states
crude marsh
yes on test mode with test data
Can you share an example acct_xxx ID?
worn thistle
yes sure here is acct_1OP0TNFl92QvhtGf
crude marsh
Ok, seems like charges aren't enabled. Yet you didn't request that capability in the account creation: https://dashboard.stripe.com/test/logs/req_cctMYWvMwRixR6
worn thistle
is charges required ?
i am not using charges from starting
my all account active also with out charges
crude marsh
whenever i create connect account with api & complete onboarding verification th...
Where specifically do you see 'pending'?
worn thistle
STATUS
crude marsh
Dashboard?
worn thistle
yes
crude marsh
Seems like something triggered the transfers capability to switch to inactive: https://dashboard.stripe.com/test/events/evt_1OP0VgFl92QvhtGfCfRCPJdM
There's likely outsnading verification info required for the account
worn thistle
i can't understand can you please explain again
crude marsh
The account is missing verification information, hence why it is now 'pending'. You need to onboard the account again via an Account Link and provide the required information
worn thistle
but i fill all the information with link then why it's shows incomplete ?
worn thistle
Seems like something triggered the `transfers` capability to switch to inactive:...
also explain me this
if amy params mistakes in my api call then please tell me i change it now
crude marsh
I'm checking on this, patience please
worn thistle
yes
crude marsh
Yeah it seems as though your account is in a verification flow because you likely did not use the test data I linked when you onboarded the account
You need to create a new Account Link for the account, onboard it again and provide data/documents from the testing link I shared earlier
You cannot onboard test accounts using non-test data, otherwise you'll end up in unverified flows as it'll trigger manual verification
worn thistle
in which section ?
because i using test data in my secoend account
can you please check here is acc-id - > acct_1OP11yC6YptJVyht
crude marsh
What am I checking?
crude marsh
can you please check here is acc-id - > acct_1OP11yC6YptJVyht
That account has the same issue
crude marsh
in which section ?
because i using test data in my secoend account
Which test data did you use?
worn thistle
from this url https://stripe.com/docs/connect/testing
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zinc merlin