#marcowoldering

1 messages · Page 1 of 1 (latest)

chrome gorgeBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

idle steppe
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Hi, let me help you with this.

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What do you mean by "pauze or something" exactly? What kind of behaviour are you looking for?

tranquil nimbus
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if i add a new phase that starts the 4th of januari, the current phase will automatically change its end date to the 4th of januari. but this means there will be an additional charge the 28th, because that is the 2 week interval mark.

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i dont want it to charge the 28th but start again on the 4th

idle steppe
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28th of september
Are you sure you meant "september" in your initial message?

tranquil nimbus
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sorry december

idle steppe
tranquil nimbus
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ok so i now set pause_collection to void and resume it when the next phase starts

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in the stripe dashboard at the subscription i see the message in attached image

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but i also still see the invoice for the 27th

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the dates are different than the example given

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thats correct

idle steppe
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Yes, that's expected. You will see the Invoice anyway, but it will be voided.

tranquil nimbus
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oke great thank you, the resumes at date is exatly the same as the next phase starts, will this give timing issues or should this be fine?

idle steppe
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I would make it a day earlier. It doesn't matter for the previous Invoice since it was voided already.

tranquil nimbus
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true, great thank you!

chrome gorgeBOT
idle steppe
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Happy to help.