#mrdanvant
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- mrdanvant-webhook-delivery, 3 days ago, 51 messages
void swift
What's the ID of event that didn't arrive at your connect endpoint?
finite hollow
pi_3OOiwNARhzJiqk7M1Iap8siV
void swift
What type of event do you expect in your endpoint?
finite hollow
webhook to update payment status
void swift
You mean payment_intent.succeeded ?
finite hollow
it is working for 1000's of transactions but in last month we have not recieved or missed about 8/9
void swift
You haven't answered my question
finite hollow
yes payment_intent.suceeded
void swift
Ok, you have only one enabled webhook endpoint (https://dashboard.stripe.com/webhooks/we_1FQoaXARhzJiqk7Mri9Zm3KV) , and it's not listening to payment_intent.suceeded event
void swift
https://dashboard.stripe.com/events/evt_1OOixfARhzJiqk7MLFq4Dudc it's successfully delivered to your endpoint
finite hollow
we are finding that sometimes then we are missing this but you are saying we responded ok to this webshook
void swift
If you can share with me the ID of the event that you miss, I can take a further look.
void swift
https://dashboard.stripe.com/events/evt_1OOoPiDye5A5zn9kC9bHr0ma based on Dashboard, this event was sent successfully to your endpoint
finite hollow
ok let me check
it will not let me see it
it says no such notification
we are not seeing it in our logs
can you tell me what webhook url you sent it to please
void swift
https://dashboard.stripe.com/webhooks/we_1Gf4ZdARhzJiqk7MTHDIoKCg ok I found some failed events here
https://dashboard.stripe.com/acct_1LL6JgDye5A5zn9k/events/evt_1OOxBkDye5A5zn9ksbg0sJm8 for example this one. It failed because of time out
https://support.stripe.com/questions/webhooks-how-to-investigate-and-fix-timed-out this is how you can fix a webhook timeout problem
finite hollow
but i thought stripe would try and resent if no response
void swift
Yes it will, Stripe will retry multiple times within 3 days
It's just that this event is new and Stripe hasn't perform the retry yet.
finite hollow
thats my clients account and i do not have full visibilty to that
can you please tell me the url of the webhook you sent the response to for it
void swift
Have you tried the latest link that I posted ?
finite hollow
about the timeout?
can you tell me antyhing about this one please
pi_3OOiaxAK7FiVvtqR1prQ7tBO
void swift
It was delivered successfully
finite hollow
can you please tell me date and time of success please
void swift
2023-12-18 15:20:50 UTC
finite hollow
are you able to tell me the webhook url that it was sent to please
placid ivy
I can't tell you that, you will have to ask your client to provide you the full information, sorry.
finite hollow
does it send to my server url that the account is connected to?
starting https://www.ibookedonline...
placid ivy
Yes. Just note it's a Connect webhook endpoint. Meaning it is set up on the Platform account and is receiving events from Connected accounts. The event happened on the Connected account.
finite hollow
my concern it that when exeption happens and we rely on webook to update payment success that the webhook is being sent to different url
placid ivy
How do you know that you're not receiving those events?
finite hollow
we keep a log of all webhooks received on our webhook page
placid ivy
Since your server responded with a success, it seems like the problem might be in your webhook handler.
finite hollow
hmm ok 😦