aartr. | Stripe Developers | Page 1

distant matrixBOT Dec 18, 2023, 10:09 PM

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wild hedge Dec 18, 2023, 10:09 PM

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I can supply the associated account id if needed

bold estuary Dec 18, 2023, 10:15 PM

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Did they create a new account or connect an existing account?

wild hedge Dec 18, 2023, 10:17 PM

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The client didn't specify. We've had them deauthorize and re-authorize to no avail either. The account id is acct_1OMKvGFHFem3BIm8 in case that helps

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The full error message is The provided key ’sk_live_51*********************************************************************************************IFWL' does not have access to account 'acct_1OMKvGFHFem3BIm8' (or that account does not exist). Application access may have been revoked.. We see this often when someone disconnects the application from their Dashboard and disconnecting/reconnecting has always resolved the issue so far

bold estuary Dec 18, 2023, 10:20 PM

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What's your platform's account iD?

wild hedge Dec 18, 2023, 10:22 PM

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acct_17rwC7KThzjU2OSK

bold estuary Dec 18, 2023, 10:28 PM

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What happens when they try to log into their Stripe account? Have they tried?

wild hedge Dec 18, 2023, 10:29 PM

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Yeah, we requested a screenshot of their Stripe account's apps section and it seems to load and also has our branding on the dashboard

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However their apps section is empty. Normally you'd see our application under Connect Extensions but their dashboard doesn't display anything under Settings -> Installed apps

bold estuary Dec 18, 2023, 10:33 PM

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Let me dig a bit and get back to you

wild hedge Dec 18, 2023, 10:34 PM

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Thanks very much! I've got to step away for an hour as well, I'll check in as soon as I'm back

#aartr.