olbe-receipt-l10n | Stripe Developers | Page 1

spare mauveBOT Dec 18, 2023, 10:08 PM

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foggy yacht Dec 18, 2023, 10:09 PM

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Is this a Stripe receipt? If so, what does it look like? Do you have a screenshot?

lone pagoda Dec 18, 2023, 10:10 PM

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Receipt and invoice

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We don't create customers before checkout, as we want to speed up the conversion

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So there's not a way to set a 'preferred locale' for a customer beforehand I believe?

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I found this SO thread:
https://stackoverflow.com/questions/63361820/setting-language-of-email-after-stripe-checkout

That says that the first email is determined by the browser locale...

Stack Overflow

Setting language of email after Stripe checkout

tl;dr: Using Stripe Checkout, new customers always get the first receipt email in English, even if the checkout process is in a different, customer-chosen language.
I'm struggling with an issue that

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It just seems odd that this is still the case 3 years and 4 months later 🙂

foggy yacht Dec 18, 2023, 10:17 PM

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How are you creating the Invoices? Via the API?

lone pagoda Dec 18, 2023, 10:17 PM

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No they are configured to be sent out via the Stripe dashboard

foggy yacht Dec 18, 2023, 10:19 PM

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Gotcha. We don't have a lot of context on the dashboard settings, as this is a channel for web developers. I don't think it's possible to change the language on a per-customer basis unless you create Customers up front: https://support.stripe.com/questions/language-options-for-customer-emails

Language options for customer emails : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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You can change the language setting for the whole account here though: https://dashboard.stripe.com/settings/emails

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

lone pagoda Dec 18, 2023, 10:20 PM

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Yepp this is the issue, that the first email that goes out is always in English

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Even though you have chosen another locale

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All other emails besides the first email is respecting the locale

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And if you want a flow where you don't want customers to sign up to your page before you allow them to pay, you are stuck in a grey zone.

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As you can't create customers via the checkout object for subscriptions..

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I guess I'll create a feature request on github

foggy yacht Dec 18, 2023, 10:25 PM

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How are you providing the email? Are you setting receipt_email in the API?

lone pagoda Dec 18, 2023, 10:26 PM

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We don't provide any email

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We just create a checkout session

foggy yacht Dec 18, 2023, 10:29 PM

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And the Checkout Session is in Swedish? It's only the email that's in english?

lone pagoda Dec 18, 2023, 10:29 PM

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Exactly

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But if we manually trigger an email from the dashboard

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To resend

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It's send in Swedish

foggy yacht Dec 18, 2023, 10:30 PM

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That seems like it might be a bug. Do you have a Checkout Session ID for this customer that I can look at? Also, what's their email? (DM it to me so as not to post it in a public channel)

lone pagoda Dec 18, 2023, 10:31 PM

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Sure, it happens to all customers

foggy yacht Dec 18, 2023, 10:38 PM

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It looks like all the emails being sent to them are in english, no? I'm not seeing any email sent in anything other than english

lone pagoda Dec 18, 2023, 10:57 PM

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The examples I gave you yes

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But then the majority gets theirs in Swedish

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Do you want a customer id for one that received theirs in Swedish as well?

foggy yacht Dec 18, 2023, 11:00 PM

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yeah, that might be helpful here

spare mauveBOT Dec 18, 2023, 11:21 PM

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olbe-receipt-l10n

cold mist Dec 18, 2023, 11:38 PM

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👋 hopping in here since two-shoes has to head out - give me a minute to catch up

#olbe-receipt-l10n