#grounddz-account-support
median roost
Hello! I can try and help - what's your account ID?
dark moat
Do I really need my account ID?
median roost
Yes, I can't really do any more digging if I don't have some more details here - you'll likely still need to push on support to get your account in the correct state, but I can at least give you some more details that you can pass on to them
dark moat
what you need exactly, is it the ID and thats it?
median roost
yup just the ID
dark moat
GROUNDDZ
median roost
No, I mean an ID like acct_123
dark moat
Where do i find it please?
median roost
You should be able to find it in your dashboard here: https://dashboard.stripe.com/settings/account
median roost
yup i'm still looking
dark moat
ok thanks
median roost
If looks like there was an issure with the verification process (which needs to succeed before you can create connected accounts in livemode) - you need to push on support to give you specific details on why the previous verifications failed and ask what additional information needs to be provided.
dark moat
when you say verification process is is my person details ? or something else? As there is only 1 account created on the platform for now
median roost
The only details I have available to me are that the ID verification process failed (so I assume it would be your personal details) - support should know more
dark moat
ok no pb thanks for your help Karbi
median roost
👍
sudden vineBOT
grounddz-account-support
dark moat
one more question please, where do you see on stripe the ID verification failed?
median roost
There are some internal tools on our end that show this, but if you also go to the dashboard you should see it as well (https://dashboard.stripe.com/connect/accounts/overview)