overture8 | Stripe Developers | Page 1

oblique sunBOT Dec 18, 2023, 11:53 AM

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dull hollow Dec 18, 2023, 11:53 AM

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What's the in_xxx ID?

void lily Dec 18, 2023, 11:54 AM

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Hi there.

in_1ONkNYBvHOuLgTiZL9ofkmXE

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Wait up. It just went into paid there now randomly!

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Actually, I think maybe my client (this is a connected account in Stripe) maybe moved it to paid manually.

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Sorry, I wasn't expecting them to do that. Any idea why it was not auto initiated by the subscription though?

dull hollow Dec 18, 2023, 11:59 AM

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I can check in a few minutes

void lily Dec 18, 2023, 12:00 PM

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thank you

dull hollow Dec 18, 2023, 12:21 PM

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Checking now

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Ah, there was no default PM to charge

void lily Dec 18, 2023, 12:34 PM

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Ah - ok. Did the default PM get removed at some point? Why did the previous invoices/payments work fine?

dull hollow Dec 18, 2023, 12:41 PM

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Hmm, actually I was wrong. Still there

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Looking again

void lily Dec 18, 2023, 12:43 PM

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No worries

plush rivet Dec 18, 2023, 1:05 PM

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Hi, sorry for delay, we're still trying to understand what updated the Invice. Please bear with us.

strong canyon Dec 18, 2023, 1:24 PM

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hi! I'm taking over this thread. note we are still looking into this issue.

oblique sunBOT Dec 18, 2023, 2:00 PM

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brittle prism Dec 18, 2023, 3:14 PM

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Hey @void lily apologies for the delay on this one. We've been able to confirm that this came from an issue on our side. You code and setup are fine, but something went wrong after finalizing the invoice. I will file something about this with the engineering team that owns this component.
Can you write an email to our support team about this and mentioned that you talked to me here? I can grab it and update you when I hear more from our eng team. https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

void lily Dec 18, 2023, 3:31 PM

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@brittle prism Ok, thanks. I've emailed support now.

brittle prism Dec 18, 2023, 3:32 PM

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@void lily thank you, can can you DM me your email address? Will help me find it

#overture8