icecoke-refund-eventbehavior | Stripe Developers | Page 1

opal nightBOT Dec 18, 2023, 10:16 AM

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fringe wind Dec 18, 2023, 10:16 AM

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hi there!

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what's your question?

hallow bone Dec 18, 2023, 10:17 AM

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Hi there, we notice that we're receiving tons of Refund Update event from Stripe. Most of the events come right after the action where we try to void a pre-auth trxn

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we never receive Refund Update events for voiding a pre-auth trxn before. We noticed this abnormal behavior from Stripe starting from last Friday

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attaching 2 samples for your investivation

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ch_3OMRuYCX9m5etkmR0JoV67c6 - after pre-auth trxn was cancelled, 2 identical Refund Update events were sent to us
ch_3OIDDTCX9m5etkmR15o0wzBa - a trxn cancelled on 1st Dec. NO Refund Update event.

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my qns is that

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why did Stripe start sending Refund Update events for Void requests?
what exactly does the refund update event update?

fringe wind Dec 18, 2023, 10:21 AM

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give me a few minutes to look into this.

hallow bone Dec 18, 2023, 10:21 AM

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sure can

mental zephyr Dec 18, 2023, 10:25 AM

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👋 We're adding a new feature where we surface the Refund's ARN which has been a top ask for a few years. This isn't available synchronously though and is calculated after the refund happens

hallow bone Dec 18, 2023, 10:26 AM

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oic....

mental zephyr Dec 18, 2023, 10:27 AM

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I'm looking to confirm it's that give me a few minutes

hallow bone Dec 18, 2023, 10:27 AM

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was this feature deployed last Thursday or Friday?

mental zephyr Dec 18, 2023, 10:27 AM

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we started a week ago but it's slowly applying to each account as we monitor feedback like yours

hallow bone Dec 18, 2023, 10:28 AM

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icic

mental zephyr Dec 18, 2023, 10:29 AM

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Okay I found the Events, there's definitely something strange here where you get charge.refund.updated twice and both have an empty previous_attributes so I'll flag internally

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but overall the updated Event is expected now

hallow bone Dec 18, 2023, 10:30 AM

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since the feature is dedicated to surfacing Refund ARN, i suppose for normal refund we'll also expect to receive refund update as long as ARN is generated right?

hallow bone Dec 18, 2023, 10:31 AM

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mental zephyr Okay I found the Events, there's definitely something strange here where you get...

yup pls, much appreciated

mental zephyr Dec 18, 2023, 10:34 AM

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Overall I think it's because the properties for it are still "gated" (not visible) as we roll it out slowly but the Events are still generated. So I think it's expected, even when releasing an authorization as we would still generate an authorization with their bank to clear the funds and that would have an ARN

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I flagged internally but things should be stable by the end of the week as it should be fully available for all accounts!

hallow bone Dec 18, 2023, 10:38 AM

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noted. let me bring this back to my team

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got one more qns regarding Refund Update

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https://stripe.com/docs/refunds#failed-refunds

mental zephyr Dec 18, 2023, 10:40 AM

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what's the question?

hallow bone Dec 18, 2023, 10:40 AM

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as for the failure refunds cases, you know how it will be reflected in the refund update event?

mental zephyr Dec 18, 2023, 10:40 AM

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the status would change from succeeded to failed

hallow bone Dec 18, 2023, 10:41 AM

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okay noted on this

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thats all my qns today

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thanks for the clarification

mental zephyr Dec 18, 2023, 10:41 AM

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Awesome, glad we could help!

#icecoke-refund-eventbehavior