leysenniels | Stripe Developers | Page 1

rose vectorBOT Dec 18, 2023, 7:40 AM

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rancid jacinth Dec 18, 2023, 7:40 AM

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Hello Orakaro, thank you for your time in advance. Hope you are doing ok

heavy rock Dec 18, 2023, 7:41 AM

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Hi thanks. So you want them to receive notification in their language, not in English?

rancid jacinth Dec 18, 2023, 7:41 AM

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No, the notification in particulair is the problem

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people can't use Klarna at this point to check out unfortunetaly

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because it always gives that message (the image)

heavy rock Dec 18, 2023, 7:44 AM

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Hmm but how did that get trigger? By you creating a PaymentIntent?

rancid jacinth Dec 18, 2023, 7:44 AM

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Exactly

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Our store is mainly focussed on Germany/Austria, and a friend of me located in Germany tried using Klarna to check out

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but they could not use it, because of the error which always appears

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my webstore is www.mylinalumiere.com

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no idea if this could help in any case

heavy rock Dec 18, 2023, 7:50 AM

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Hmm I see. Not familiar with the language. What does it say in English? (sorry)

rancid jacinth Dec 18, 2023, 7:52 AM

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No need to apologize, im also not a native German speaking person

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i will translate this for you, one second

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Unfortunately, this purchase could not be finalised
Please select another payment method.

heavy rock Dec 18, 2023, 7:55 AM

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Hmm probably your account hasn't activated Klarna

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Do you have you account id? acct_xxx

rancid jacinth Dec 18, 2023, 7:55 AM

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where can i find this in shopify please?

heavy rock Dec 18, 2023, 7:56 AM

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We are not familiar with Shopify .... Do you have any example Stripe Id? like a PaymentIntent Id pi_xxx

rancid jacinth Dec 18, 2023, 7:56 AM

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Not really to be honest

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because we activated the payment directly through shopify payment

heavy rock Dec 18, 2023, 7:58 AM

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I guess you would want to reach out to Shopify first, seeing if they offer Klarna Payment via their setting? Then if they already did, ask they what is your Stripe Account Id (acct_xxx) and then reach out to Stripe Support to get them verify if Klarna is enabled

rancid jacinth Dec 18, 2023, 7:58 AM

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So

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What you suggest is, for me to reach out to Shopify support for my stripe id

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so you can check if Klarna is enabled

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am i correct?

heavy rock Dec 18, 2023, 8:03 AM

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Yep!

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Without the Id I don't even know how your account looks like 🙂

rancid jacinth Dec 18, 2023, 8:05 AM

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I'm on it! I'm now in touch with Shopify support

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Hi there Orakaro

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The response from Shopify is this: Thank you for patiently waiting, Niels. Your patience in waiting is so much appreciated. Upon checking here, Stripe ID is not showing on our end. Is there any other information regarding on Stripe ID? If I may ask, is this an ID reference to your store? And if you are referring with your Klarna activation, I can confirm that this has been activated on your Shopify Payments account now.

heavy rock Dec 18, 2023, 8:21 AM

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Ask them "my Stripe Account Id acct_xxx. Stripe needs it to verify if my Stripe Account has Klarna Payment activated"

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If they insists, you can then ask them the error modal on your question

#leysenniels