vporto01 | Stripe Developers | Page 1

undone sableBOT Dec 15, 2023, 2:27 PM

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bold totem Dec 15, 2023, 2:28 PM

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Hi!

vernal comet Dec 15, 2023, 2:28 PM

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Can you provide more info? An example event ID would help

bold totem Dec 15, 2023, 2:28 PM

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How are you hanzo?

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Hope you’re doing well

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Sure

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"id": "in_1OMaORLvheMAevEWEArJ9lCb"

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evt_1OMaOWLvheMAevEWi3pHtflQ

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And I got this email too:

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The webhooks were working as normal…

vernal comet Dec 15, 2023, 2:35 PM

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Your server seems to be responding with a 500

https://dashboard.stripe.com/events/evt_1OMaOWLvheMAevEWi3pHtflQ

Look at the response body

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So you should look into why your server is doing that

bold totem Dec 15, 2023, 2:39 PM

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How can I check the webhooks logs?

vernal comet Dec 15, 2023, 2:40 PM

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You'd check your backend server logs to see what's throwing the 500

bold totem Dec 15, 2023, 2:41 PM

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Ah yeah I already did that. Throws no erros

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And clients are making payments normally. But the webhooks are all failing as you see in the picture I sent. And by the way my webhooks was disabled today.

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I wonder why

vernal comet Dec 15, 2023, 2:42 PM

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We won't know any more than this unfortunately. Since this is failing on your server, we don't have insights into why its failing.

We only see that your server retruned a 500

bold totem Dec 15, 2023, 2:43 PM

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Ok

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I’ll look for more info here. Would you not close this support ticket?

vernal comet Dec 15, 2023, 2:47 PM

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We have to close it after a while but you can always ask a new question and reference this thread

bold totem Dec 15, 2023, 2:50 PM

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ok

#vporto01