thekents | Stripe Developers | Page 1

queen jasperBOT Dec 15, 2023, 8:56 AM

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soft trail Dec 15, 2023, 8:56 AM

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hi there!

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can you share one of the PaymentIntent ID (pi_xxx)?

queen blade Dec 15, 2023, 8:56 AM

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pi_3ONX47C8VwQdnO070hK7bng3

soft trail Dec 15, 2023, 8:59 AM

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the status of the PaymentIntent is requires_action. it means the users need to go though the 3DS flow. this happens if the user startred making the payment and then gave up.

queen blade Dec 15, 2023, 9:00 AM

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Makes sense, just kinda dumb to complete all fields and then give up 😂

soft trail Dec 15, 2023, 9:00 AM

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it's very common for people to change their mind or get interrupted by something else.

queen blade Dec 15, 2023, 9:01 AM

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Okay, Ive had that before but 3 in a row is rare

soft trail Dec 15, 2023, 9:02 AM

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true, but there's not much we can do.

queen blade Dec 15, 2023, 9:02 AM

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👍

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Okay

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Thanks for your help

soft trail Dec 15, 2023, 9:02 AM

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happy to help 🙂

queen blade Dec 15, 2023, 9:12 AM

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Can you check one more id for me?

soft trail Dec 15, 2023, 9:12 AM

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sure

queen blade Dec 15, 2023, 9:12 AM

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pi_3ONId4C8VwQdnO070VvCuwy8

soft trail Dec 15, 2023, 9:15 AM

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looks like the payment failed in this case: https://dashboard.stripe.com/events/evt_3ONId4C8VwQdnO070g2DCHFB

queen blade Dec 15, 2023, 9:18 AM

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Again they didnt confirm in this case?

soft trail Dec 15, 2023, 9:19 AM

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the customer tried to confirm, but the paymentfailed. that's why you got a payment_intent.payment_failed error

queen blade Dec 15, 2023, 9:20 AM

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Why was it failed? Insufficient funds or some other reason?

soft trail Dec 15, 2023, 9:20 AM

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for this types of questions (failed live payments) I recommend asking Stripe support directly: https://support.stripe.com/contact

#thekents