#cerebraldad-small-charges

1 messages · Page 1 of 1 (latest)

fossil reefBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

spiral glade
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I could force them to pay at a certain point before the negative balance, but they would always have "dead credits" in their account - its a catch 22

distant harness
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I'm not fully following - in your scenario do you have Stripe connected accounts that you're attributing credits to? Or are these just users/accounts that you're keeping track of on your end and you're just using stripe for payments?

spiral glade
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im keeping track of the "credits" and using stripe checkout for the replenishment

distant harness
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Gotcha! And your issue is that sometimes your users go over the number of credits that they've paid for, and reconciling that back to 0 would require a <$.50 charge

spiral glade
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i guess im asking if i can charge the user for a partial payment after they delete their account

distant harness
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The problem with charging less that $0.50 is that you're at the risk of losing money because the stripe fee may end up being more than the charge itself. If you really want to go down that route and make the small charges you can talk to support (https://support.stripe.com/contact) to see if there's any internal features that would allow you to do this, but really I'd recommend that you rework your system so that your users can't go negative like this

spiral glade
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i just saw a money pit forming - in a effort to make my app usable - it might be the cost of doing business

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not sure i was thinking was the solution here

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thanks for your help

distant harness
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happy to help! Sorry it's likely not the answer you were hoping for

spiral glade
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np

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question: what are the fees on $.50

distant harness
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I believe it's $0.31

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But it'll really depend on the specifics of your account (country, what features you're using, etc)

fossil reefBOT
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cerebraldad-small-charges