ksliquid | Stripe Developers | Page 1

wet folioBOT Dec 14, 2023, 7:21 AM

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glass ether Dec 14, 2023, 7:21 AM

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hello! can you share the corresponding balance transaction id for me to take a look at?

steep fiber Dec 14, 2023, 7:23 AM

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Sure! I've sent it to you in a private message, thanks for looking at it!

glass ether Dec 14, 2023, 7:24 AM

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i don't believe i've enabled private messages, can you paste the id here? If you're uncomfortable with pasting the balance transaction id here, you can reach out to https://support.stripe.com/contact/email and our support team will get back to you on the support ticket

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steep fiber Dec 14, 2023, 7:26 AM

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Understood, here it is: -----

glass ether Dec 14, 2023, 7:33 AM

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hmmm, for context that's a paypal payment - are you settling paypal payments on paypal? https://stripe.com/docs/payments/paypal/choose-settlement-preference#money-flow-and-payouts

Choose settlement preference

Learn about settlement modes for PayPal payments.

steep fiber Dec 14, 2023, 7:42 AM

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Yes, it can be a paypal payment

glass ether Dec 14, 2023, 7:44 AM

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if you're settling paypal payments on paypal, payouts are done on paypal. So it makes sense that there is no balance_transaction amount on the balance transaction

#ksliquid