personx | Stripe Developers | Page 1

river oxideBOT Dec 14, 2023, 6:38 AM

#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

person-ach-wire, 1 day ago, 10 messages
personx-account-country, 6 days ago, 7 messages
personx, 6 days ago, 25 messages

astral moss Dec 14, 2023, 6:39 AM

#

Yes, it shows incomplete if the customer dosen't complete the payment

lament iris Dec 14, 2023, 6:39 AM

#

Oh, that's normal behavior? This is supposed to happen on my "checkout" page on page load?

#

Screenshot_2023-12-13_at_22-39-24_Payments_Livespirituality_Stripe_Test.png

#

any page load, just says "incomplete" and that's completely normal? So if I have 1000 people in one day just load the page (not even fill the form out) I will have 1000 incomplete messages?

astral moss Dec 14, 2023, 6:43 AM

#

If you create a PaymentIntent and your customer didn't complete a payment, and yes it would show as incomplete.

river oxideBOT Dec 14, 2023, 6:44 AM

#

lament iris Dec 14, 2023, 6:46 AM

#

Creating a PaymentIntent is required on page load (says the API) for custom payment flow in order for the form to render and then needing to fetch it?

This automatically creates a "Incomplete" message in my dashboard? I just don't understand, so you're saying anyone who loads my page will make my dashboard filled with incomplete messages? What if someone just sat there spamming refresh. Just seems odd to me?

Screenshot_2023-12-13_at_22-45-01_Custom_payment_flow.png

raven knot Dec 14, 2023, 6:47 AM

#

if you prefer to follow a defer intent flow whereby you collect the payment method details then create the Intent, you can use this flow : https://stripe.com/docs/payments/accept-a-payment-deferred

Collect payment details before creating an Intent

Build an integration where you can render the Payment Element prior to creating a PaymentIntent or SetupIntent.

lament iris Dec 14, 2023, 6:49 AM

#

Ah, what's the benefits? Sorry, trying to learn and understand.

raven knot Dec 14, 2023, 6:51 AM

#

some users don't want to have to create an Intent first to load the Payment Element - it's a UX flow thing. Or alternatively, like what you mentioned, maybe they want to reduce the number of incomplete PaymentIntents where people navigate to the payment page, but don't actually make payment yet

lament iris Dec 14, 2023, 6:52 AM

#

Okay, thank you so much! I really appreciate you all and the great support.

#personx