#rachel_69144-account-support

1 messages · Page 1 of 1 (latest)

thorn craneBOT
indigo mist
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i contacted support via email on MOnday and have not received any feedback

thorn craneBOT
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rachel_69144-account-support

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@indigo mist :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

bold lagoon
indigo mist
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your support team has not helped

thorn craneBOT
indigo mist
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the account email is not correct, so I am not getting the emails to fix the password. I need the account email corrected. I reached out on two separate occasions to get help via email by that link

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and have not received anything. its been way past the 24 hours business days

bold lagoon
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There's really nothing we can do in this channel to help with account login issues - you'll likely want to go through the account recovery flow (https://dashboard.stripe.com/recover)

Stripe: Account Recovery

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

indigo mist
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so there is no live person we can ever speak to and no matter how many times we reach out for help, no one gets back to us.

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that link you sent takes me to removing two-step authentication, which my account doesnt have.

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and in order to even use that link, i have to log in. which is comical, since i already said thats my problem