sidesvr_72692 | Stripe Developers | Page 1

sinful craneBOT Dec 13, 2023, 11:16 AM

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drowsy terrace Dec 13, 2023, 11:16 AM

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hi there!

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can you share the PaymentIntent ID (pi_xxx)?

next abyss Dec 13, 2023, 11:16 AM

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pi_3OMF1vDlidGnPy1y41GEgUoB

drowsy terrace Dec 13, 2023, 11:18 AM

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it looks like the user didn't complete the next_action url

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and a few minutes later your code canceled the PaymentIntent

next abyss Dec 13, 2023, 11:20 AM

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Yes, I canceled. But the customer has a transaction in his banking app.

drowsy terrace Dec 13, 2023, 11:21 AM

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that's odd.

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I recommend asking Stripe support about this: https://support.stripe.com/contact

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make sure to include all relevant information (PaymentIntent Id, screenshot of the customer's banking app, etc.)

#sidesvr_72692