sabrina_41117-account-support | Stripe Developers | Page 1

nimble daggerBOT Dec 12, 2023, 10:23 PM

#

@fringe quail :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

fringe quail Dec 12, 2023, 10:25 PM

#

I dont think this is a question for support. I am wondering if payment intents are automatically retried during processing status.

sick fern Dec 12, 2023, 10:28 PM

#

We do have something called Adaptive Acceptance where we may retry a payment: https://stripe.com/guides/optimizing-authorization-rates#adaptive-acceptance

fringe quail Dec 12, 2023, 10:29 PM

#

Is this an option setting? Or a feature that is always turned on?

sick fern Dec 12, 2023, 10:31 PM

#

I'm assuming Adaptive Acceptance was at play here but our support team can help confirm whether that was the case and discuss options to turn on/off

#sabrina_41117-account-support