#robert_63480

1 messages · Page 1 of 1 (latest)

west tigerBOT
jagged linden
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Did you try to check the network you are using or treid another one ?

fathom trench
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yes, we need to increase the timeout from 10 seconds to 30 seconds at least
because the issue is not connectivity, but when the terminal is under processing state for more than 10 seconds, this sdk function will throw timeout exception.

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processing state more than 10 seconds, will throw timeout

image.png
jagged linden
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The error is failed to connect ... after 10000ms and it doesn't seems to be a processing timeout

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Can you share the payment_intent Id ?

fathom trench
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we have checked in our side, it is due to processing timeout. we cant check the detail because your stripe android sdk is not public in github.

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hold on, let me find the payment_intent

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hold on

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btw, while i am finding the payment intent

we have checked in our side if the processing state is more than 10 seconds, the sdk library will throw the timeout.

jagged linden
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Yes there is a a processing timeout

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but according to the error you are sharing, it's a connection time out and not processing

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but let's confirm this when you share the PaymentIntent Id

fathom trench
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ok wait

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finally found it: pi_3OJyMcDR6Y5g67tL0PB3hn23

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om.stripe.stripeterminal.external.models.TerminalException: timeout
at com.stripe.stripeterminal.internal.common.remotereadercontrollers.CrpcResponseExtensions.withJackrabbitResponse(SourceFile:47)
at com.stripe.stripeterminal.internal.common.remotereadercontrollers.AsyncQueryJob.collect(SourceFile:71)
at com.stripe.stripeterminal.internal.common.remotereadercontrollers.AsyncQueryJob.access$collect(SourceFile:1)
at com.stripe.stripeterminal.internal.common.remotereadercontrollers.AsyncQueryJob$launch$1.invokeSuspend(SourceFile:41)
at s50.resumeWith(SourceFile:9)
at zx1.run(SourceFile:114)
at a99.run(SourceFile:29)
at wx7.run(SourceFile:3)
at nd1.run(SourceFile:94)

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^ this is processing timeout?

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it seems after this timeout, i will get failed to connect timeout

jagged linden
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I just checked the payment intent, and there was no payment attempt/processing

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Which means that you have a connectivity issue and not a processing issue, the request didn't reached to Stripe infrastructure

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Now I inivte yout to double check your connectivity and see if you have network issues

fathom trench
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we dont mind if the payment is processing or failed

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but we want to increase the timeout or we want to get the response from stripe at least instead of we get the timeout but your stripe is still in processing

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the problem now is
your terminal is still processing, but in application level we already get the timeout

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this is confusing to user

jagged linden
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No the terminal wasn't able to connect to Stripe

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There was no processing attempt on the PaymentIntent Id you've shared

fathom trench
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u can see in the image i send you
your terminal is in processing state (i am not sure why). we want your sdk not to throw timeout error, because your terminal is in processing state

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if your terminal has returned failed after cannot connect to stripe, then u can throw an error, that is fine

jagged linden
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Did you try to use a different network ?

fathom trench
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we have

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it actually happens during reboot window, that is why i try to activate the beta side

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but seems the beta side getting too long and customer is getting angsty

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what i am trying to say is
your sdk can throw an error after the terminal already get the final state.

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if u are in processing state, why are you throwing an error to sdk? how if this payment successful actually?

jagged linden
fathom trench
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right now the reboot time is at 12am to 1am, this customer always have this issue during this time

jagged linden
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What's happening in the reboot time exactly? can you share more details ?

fathom trench
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stripe terminal will automatically do settlement

jagged linden
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OK so this is the beta feature you are referring to

fathom trench
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there are multiple ways to solve this actually

jagged linden
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I invite you reach out to Stripe Support via email.

fathom trench
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we have

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just slow

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very slow

jagged linden
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what is slow ?

fathom trench
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they response with the beta activation really slow

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we just need this feature to be enabled to get this right

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and your team should let us know if you have this reboot time at midnight, we are not aware of this at all

jagged linden
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I see, I strongly encourage you to reach out back to Stripe Support as this is a beta feature.