hritik9607 | Stripe Developers | Page 1

ornate bridgeBOT Dec 12, 2023, 10:24 AM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

hritik9607, 20 hours ago, 13 messages

thorny kiln Dec 12, 2023, 10:25 AM

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👋 happy to help

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we started discussing this yesterday

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are you familiar with disputes?

sour vale Dec 12, 2023, 10:27 AM

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yes i am familiar with disputes

thorny kiln Dec 12, 2023, 10:29 AM

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ok, perfect, what I was trying to explain yesterday is the way the test card you used works. This test card will pass the authorization and then you will get a dispute saying that the payment was fraudulent and you then need to submit evidence to counter the dispute

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or not depending on whether you have that evidence or not

sour vale Dec 12, 2023, 10:38 AM

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You can observe in the logs that the card ending with 2998 is marked as blocked. However, despite several attempts, the customer is still experiencing successful transactions. This issue is occurring in the live environment.

thorny kiln Dec 12, 2023, 10:41 AM

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is this in test mode?

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would you mind sharing the PI?

sour vale Dec 12, 2023, 10:55 AM

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pi_3O1svFFtHTUMg0Ii0P1uRQ7d

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this occurs in live

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pi_3O1SEaFtHTUMg0Ii0pw9aN8E

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you can see on both transaction same card is being used

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it is live mode

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@thorny kiln FYI

thorny kiln Dec 12, 2023, 11:06 AM

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if it's about live transactions, you need to contact https://support.stripe.com/?contact=true

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