falit94

[queen plinth]

👋 happy to help

you need to create a new subscription

cancelled is a terminal state for a subscription

[tame turret]

ok, and is there a way for both me and my customer to know ( like get a email ) if any payment is failing

[queen plinth]

https://stripe.com/docs/billing/subscriptions/overview#subscription-lifecycle:~:text=The subscription has been canceled. During cancellation%2C automatic collection for all unpaid invoices is disabled (auto_advance%3Dfalse). This is a terminal state that can’t be updated.

for you, it's more a webhook event that you need to listen to

whereas for customers this can be configured here https://dashboard.stripe.com/settings/billing/automatic#:~:text=Prevent failed payments

and here https://dashboard.stripe.com/settings/billing/automatic#:~:text=Manage failed payments for subscriptions

[tame turret]

ok got it. Thanks a lot. Last query : Since the credit card is at the problem here, when i am creating a new subscription, it is picking the same credit card, should i create a new payment form payment link itself instead?

[queen plinth]

I'm not sure I follow

how are you passing the Payment Method when creating the subscription?

[tame turret]

like on the portal , i selected create subscription for the samecustomer

in the settings it is picking up existing payment option

[queen plinth]

yes that's correct, because we show you the Payment Methods attached to this customer

[tame turret]

so , how should i proceed with this. Should I create the sub from here and notify the customer to change the payment method via some portal?

[queen plinth]

you can just use the second option Email invoice to the customer to pay manually and once the subscription gets paid again