#robert_63480
tough barn
Hi there!
marsh eagle
yes2
tough barn
what is reboot_window? which API are you using?
tough barn
where did you see in our documentation that reboot_window parameter?
marsh eagle
tough barn
interesting, thanks!
Can you share the failed request ID (req_xxx)? You can find it here https://dashboard.stripe.com/test/logs
marsh eagle
req_hHDdWqJIpSfLm6
tough barn
at the top of the documentation page you shared i see this:
Contact us if you’re interested in customizing the reboot time window for your readers. This beta feature is currently available for BBPOS WisePOS E and Stripe Reader S700 readers.
did you request access to that beta feature?
if not, that's expected to not work
marsh eagle
we have request, but no answer
can u help us?
we need this feature, due to 1 customer getting strtipe rebooted during midnight
tough barn
no, you need to contact Stripe support and wait for an answer.
we can't help here on Discord
marsh eagle
ok thank u
vague capeBOT