bdthai81 | Stripe Developers | Page 1

safe flickerBOT Dec 12, 2023, 4:29 AM

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rough grail Dec 12, 2023, 4:29 AM

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Can you share the example Payment Intent ID (pi_xxx)?

exotic night Dec 12, 2023, 4:29 AM

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it has been occuring since this weekend

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pi_3O8v9yLBDgrs2MW800hS2HJQ

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pi_3O1fWdLBDgrs2MW80311fMfL

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pi_3O8uzELBDgrs2MW80YBBOqGk

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we've been trying to retry charge on past dues every other few days

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the past due invoices now have a failed state... how do we go back collecting funds for it?

rough grail Dec 12, 2023, 4:39 AM

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Sorry to that I have to redirect to Support https://support.stripe.com/contact as my side is unable to load the information of these Payment Intents. They will be able to check the details for you.

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

exotic night Dec 12, 2023, 4:40 AM

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ok, ty

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what topic would this be under?

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n/m. ty

rough grail Dec 12, 2023, 4:43 AM

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If the payment intents were created from Subscriptions or Invoices, it'll be "Subscriptions & Invoices"

#bdthai81