morenomdz | Stripe Developers | Page 1

worthy lanceBOT Dec 12, 2023, 2:03 AM

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morenomdz, 5 days ago, 11 messages

tranquil bay Dec 12, 2023, 2:05 AM

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A balance_transactions request with payout={retryPayoutId}, does not yield the transfer(s) as it would for a normal payout
What are the expected and actual information you're looking for? Can you explain an example payout ID (po_xxx) and explain the differences?

languid ingot Dec 12, 2023, 3:02 AM

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hey

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This one is a failed one po_1OKC0A2YBc5NcO4fm1ywtZQ6

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Our system does this:

Every time a po_1OKC0A2YBc5NcO4fm1ywtZQ6 create/update happens it pings our webhook
We get all the related balance transactions
From those we get the original transfers

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from the transfer metadata we update some related record in our database

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But it seems the balance transactions for payouts that originally failed in Stripe and the Stripe retried, dont find any related balance transactions

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We checked from the API

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tranquil bay Dec 12, 2023, 3:19 AM

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If you retrieve the balance transactions of a payout without type filtering, does it return anything?

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Can you also share the request ID (req_xxx) for the balance transactions retrieval? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

languid ingot Dec 12, 2023, 3:27 AM

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what do you mean without filtering? If we do request a different payout that did not originally fail it gets the data correctly

tranquil bay Dec 12, 2023, 3:30 AM

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In the screenshot, the type is to payment, so wanna double check if this is causing the issue. If the same request works on the successful payout, I'd suggest writing in to Support https://support.stripe.com/contact with the request ID (req_xxx) and its response with the example payout ID (po_xxx), so that they can check with the relevant team why no data is returned

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

languid ingot Dec 12, 2023, 3:41 AM

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Got it, can we keep this thread open until tomorrow morning? I will need to sync with a coworker on this

#morenomdz