gabrielvrl-customer-portal | Stripe Developers | Page 1

delicate cedarBOT Dec 11, 2023, 5:17 PM

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sleek fiber Dec 11, 2023, 5:18 PM

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Hi 👋

So you don't have any live mode customer portal settings?

crude peak Dec 11, 2023, 5:19 PM

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I mean, That wasn't even necessary when I launched

sleek fiber Dec 11, 2023, 5:29 PM

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Can you provide example request IDs for a successul portal session and one where you see this error?

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SCan you share an API request ID for this? It will start with req_

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

crude peak Dec 11, 2023, 5:33 PM

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ok

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i will try it

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req_UXHNStU1r1Y9yh

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this one is a error

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that's weird, my teammate tested this endpoint /v1/billing_portal/sessions on production when we launched last month

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but looking at the logs

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there's no status 200

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but what's more weird

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i can do everything locally

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what's that portal session that i need to create it?

sleek fiber Dec 11, 2023, 5:40 PM

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what's that portal session that i need to create it?

I'm sorry but I don't know what you are referring to here. Also when you are doing things "locally" are you in Test mode?

crude peak Dec 11, 2023, 5:40 PM

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yeah yeah, i'm in test mode

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i'll try to explaning about the portal session

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the log has this message:

{
"error": {
"message": "You can’t create a portal session in live mode until you save your customer portal settings in live mode at https://dashboard.stripe.com/settings/billing/portal.",

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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so, what i'm trying to understand is

sleek fiber Dec 11, 2023, 5:44 PM

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Right

crude peak Dec 11, 2023, 5:44 PM

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i didn't know that i had to create this portal billing

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and do i need to do this on the code

sleek fiber Dec 11, 2023, 5:44 PM

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In Live Mode

crude peak Dec 11, 2023, 5:44 PM

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in live mode yeah

sleek fiber Dec 11, 2023, 5:44 PM

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Either in code or directly in the dashboard

crude peak Dec 11, 2023, 5:44 PM

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ok

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so, if i do it on the dashboard

sleek fiber Dec 11, 2023, 5:44 PM

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Here is how you can do it via the API https://stripe.com/docs/api/customer_portal/configurations/create

crude peak Dec 11, 2023, 5:45 PM

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it will like, be specific for each custumer?

sleek fiber Dec 11, 2023, 5:45 PM

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https://stripe.com/docs/customer-management

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No, but you could create configurations unique to each customer if you wanted

crude peak Dec 11, 2023, 5:49 PM

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ok

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but let me show you something

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const handleManageSubscription = async () => {
try {
if ($subscriptionId && $subscriptionId.length > 0) {
const currentEnvironment = window.location.href;

    const response = await stripe.billingPortal.sessions.create({
      customer: $customerId,
      return_url: `${currentEnvironment}`,
    });

    openManageSubscriptionModal.set(false);

    window.location.href = response.url || "";
  }
} catch (err) {
  // TODO: handle error
}

};

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i'm creating the billing portal session

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this is the method that handles it

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but why does it say im not?

sleek fiber Dec 11, 2023, 5:50 PM

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There is not a configuration specified there

crude peak Dec 11, 2023, 5:53 PM

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you mean like that:

const configuration = await stripe.billingPortal.configurations.create({
business_profile: {
headline: 'Cactus Practice partners with Stripe for simplified billing.',
},
features: {
invoice_history: {
enabled: true,
},
},
});

sleek fiber Dec 11, 2023, 5:54 PM

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You wouldn't do it the same flow.

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You would create a specific portal configuration that allows your customers to do the specific actions you want them to have access to

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And then you would store the ID of that configuration and include it when creating the customer portal https://stripe.com/docs/api/customer_portal/sessions/create#create_portal_session-configuration

crude peak Dec 11, 2023, 5:55 PM

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ok, that makes sense now

sleek fiber Dec 11, 2023, 5:55 PM

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I recommend spending some time reviewing our docs and testing out different portal configurations before you implement any of this in Live mode

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It can be a useful way to restrict what your customers change do/change but you want to make sure they can still do everything you need them to do

crude peak Dec 11, 2023, 5:56 PM

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you're right

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let me ask one more thing

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i activated this setting: Customer portal Active

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and then i asked a coworker to test it

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and it worked

sleek fiber Dec 11, 2023, 5:57 PM

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I don't know what that means

crude peak Dec 11, 2023, 5:57 PM

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is this equivalent?

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ok, i will try to explaning it differente

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https://dashboard.stripe.com/settings/billing/portal the error send me to this link

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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settings -> Customer Portal

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ok?

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and this Customer portal was not active

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i activated

sleek fiber Dec 11, 2023, 5:58 PM

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Okay

crude peak Dec 11, 2023, 5:58 PM

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is this equivalent of doing the billing portal configuration by code?

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because my coworker was able to go to the right flow with this change

sleek fiber Dec 11, 2023, 5:59 PM

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Not exactly. That is the no-code version

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You should read the docs I linked to above to understand how they are different

crude peak Dec 11, 2023, 5:59 PM

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ok

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thanks

sleek fiber Dec 11, 2023, 6:03 PM

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Happy to help 🙂

#gabrielvrl-customer-portal