#outrageous_otter_83368

1 messages · Page 1 of 1 (latest)

hollow spindleBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

sly lodge
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Hi there!

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yes everything you said seems correct to me

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one way to avoid this is to use manual payouts on your platform account

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and make sure you always leave enough founds in your balance to allow the transfers to work

blissful pond
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Hi. One way to do this would be to use a separate connected account for the platform, where I transfer the funds that are actually just used for paying out the platform's funds. The funds in the "platform account" would not have any payouts, but would just be used for the eventual transfers to the connected accounts

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Or, as you said, by doing manual payouts on the platform account

sly lodge
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but once the fund are on that special connected account, how do you transfer them to another connected account? it's tricky. my option is much simpler.

blissful pond
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Yes, that seems like the best option 👍

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Thank you very much for your help

sly lodge
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Happy to help 🙂

blissful pond
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For manual payouts, there is a caveat in the documentation that sais "You must pay out the funds within the time period specified below, based on the business’s country:". In our case 90 days. This is always in relation to the associated charge right? Its not like every 90 days, ALL the funds in the Stripe account have to be paid out.

hollow spindleBOT
twin igloo
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đź‘‹ taking over for my colleague. Let me catch up.

twin igloo
blissful pond
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When I use manual payouts, I have the responsibility to "pay out funds within 90 days" according to the documentation.

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Im not sure what this means... Lets say my customer pays 100 USD on a checkout, then these funds are transferred the the platform account. Later, when I know which connected accounts gets some of this amount, I transfer lets say 50 USD to a service provider's connected account. For the 50$ that are in the platform account, does this rule specify that I have to pay out these 50 USD within 90days? And of course, I can have many of these transactions going on. So the question is, do the 90 days always refer to the time since the original charge?

twin igloo
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not transfers

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so if your Connected Account has a balance today of 50 USD, it cannot stay in their available balance for longer than 90 days

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you need to payout within that period

blissful pond
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Ah ok

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That does not apply to the platform's account then (which is not a connected account)