maddison_80516 | Stripe Developers | Page 1

storm fableBOT Dec 11, 2023, 10:58 AM

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stark umbra Dec 11, 2023, 10:58 AM

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Hi there!

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Can you share the request ID (req_xxx)? You can find it here https://dashboard.stripe.com/test/logs

soft cave Dec 11, 2023, 11:14 AM

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Hi there, I wil come back to you on this as soon as I hear from my client.

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req_yaEVRu02KRsioN

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They have now done manual payout so please don't process the payout but we need to know why it has the error thanks

stark umbra Dec 11, 2023, 11:19 AM

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that request succeeded.

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where did you see the error message you shared above?

soft cave Dec 11, 2023, 11:21 AM

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In our platform

stark umbra Dec 11, 2023, 11:23 AM

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but where/when exactly?

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can you share a screenshot?

soft cave Dec 11, 2023, 11:23 AM

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one moment

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So we have a marketplace platform that is built on Magento 2

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We then process our payouts to our vendors which is integrated with Stripe Payotus. This is where the error appeared.

stark umbra Dec 11, 2023, 11:28 AM

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for questions about Magento, you should ask Stripe support directly: https://support.stripe.com/contact

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