stepheng753-account-support | Stripe Developers | Page 1

dim relicBOT Dec 8, 2023, 10:33 PM

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stepheng753-account-support

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@upbeat ocean :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

upbeat ocean Dec 8, 2023, 10:34 PM

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hi @visual abyss ! Thanks for taking a look

visual abyss Dec 8, 2023, 10:35 PM

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Sorry I reacted a bit too quick. IF this is about your own account -> Talk to support

upbeat ocean Dec 8, 2023, 10:35 PM

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its not my account

visual abyss Dec 8, 2023, 10:35 PM

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Otherwise it likely means that the connected account involved in the request is having requirements issues

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You likely didn't understand you had to provide lots of information to have the account accept payments

upbeat ocean Dec 8, 2023, 10:36 PM

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I am using a stripe integration from another api website, and they said to just put in the test info

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do you think im using their account?

visual abyss Dec 8, 2023, 10:39 PM

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Ah no then it really means what I said earlier and your account is likely blocked

#stepheng753-account-support