#gabriel-woocommerce-decline

1 messages · Page 1 of 1 (latest)

chrome valleyBOT
near knot
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@jagged plaza what do you need help with?

jagged plaza
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Hi, i have a website on woocommerce

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And the currency for my site is RON

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When someone from another country (ex france (with euro currency) try to pay in RON on my website, they recive an error

near knot
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what error?

jagged plaza
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I don t really know, but i can see their transaction is failed in my wordpress

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And they said they can t finish the payment

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Is because of diffrent currency?
RON on my website, EUR in their country?

near knot
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unlikely

jagged plaza
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I have stripe logs

near knot
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If you have logs you must have a clear error right?

jagged plaza
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Or this

near knot
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this is the log, it says the card was declined for insufficient funds

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so it's their bank declining the transaction and they need to talk to their bank

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gabriel-woocommerce-decline

jagged plaza
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Thank yoy

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And for this please

near knot
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Sorry this is a server for developers asking questions about their code

jagged plaza
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This is the log sir

near knot
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stop leaking this

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sorry but this is public, anyone can read this

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you're leaking your customers real names and home address

jagged plaza
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Ag okk

near knot
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Sorry I didn't notice earlier it had all of that

jagged plaza
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I didn’t t know

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Where should i ask?

near knot
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nowhere really, those are declines, you can see them in your Dashboard like I showed above

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So the next step is to get your customers to talk to their bank