#manal_37518-account-support

1 messages · Page 1 of 1 (latest)

dusty rootBOT
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@robust echo :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

quartz quiver
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in english it is PaymentIntent Status:
requires_payment_method
The PaymentIntent requires a means of payment
Define an existing payment method on the PaymentIntent or ask the customer to enter a new payment method.
Learn more

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When the charge attempts using a payment method fails, the Paymentintent moves to requires_payment_method status as you'd need to collect a new payment method from the customer.

So this is expected

robust echo
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so what does exactly means ? it was working fine yesterday what might be happened ?

quartz quiver
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You said it yourself that the payments were "blocked" right?

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If you're looking for a reason as to why then you'd need to talk to our support team

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they're experts on declines/failed payments

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they can help look into why the charges failed/were blocked

robust echo
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thank you very much

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i really appreciate your help

quartz quiver
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NP! 🙂 Good luck

robust echo
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I have another question please

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for some customers , i don't see the email in the payment list but i see something like : Exporter

cus_P9OQzd51AonBN0 ; why ?

quartz quiver
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I believe you're talking about the payments dashboard page, right?
I'd recommend asking this to support team too

our team on discord specializes in API and we won't know much about what the dashboard does unfortunately.

robust echo
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okay thank you

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for the first error, could it be something regarding not setting a right key in api?

dusty rootBOT
quartz quiver
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You can look up the logs for the payment intent ID via dashboard and check why it failed