#sobidan
steady sage
Hi, let me help you with this.
What kind of confirmation are you expecting to receive?
The "user" (you mean the Connected account?) won't receive any emails, unless you implement this yourself.
How did you add the custom text?
autumn gale
What kind of confirmation are you expecting to receive?
hi, thanks for helping! So on one side I want my customer (the seller) to receive a mail that he has a purchase and on the other side, the customer (buyer) should receive a mail like "thanks for buying, we'll soon send you the product"
autumn gale
How did you add the custom text?
in the settings of the payment links where you have the advanced settings
steady sage
hi, thanks for helping! So on one side I want my customer (the seller) to receiv...
Stripe can send payment receipts to Customers, but it won't contain any custom text: https://dashboard.stripe.com/settings/emails
For the buyer, you will need to implement something yourself.
steady sage
in the settings of the payment links where you have the advanced settings
Where are you expecting to see it exactly?
autumn gale
sorry I might have mixed up two different topics
the custome text issue (problem A): the custom text won't show in the stripe dashboard
it doesn't need to be in the email
and the "notification" issue (problem B): neither the seller, nor the byuer receives any kind of confirmation after subscribing (at least not as long as there is a free trial period set up in the product).
steady sage
and the "notification" issue (problem B): neither the seller, nor the byuer rece...
So there's no actual payment in this period?
steady sage
Stripe only notifies Customers about payments. Everything related to your business logic/product you will have to build yourself.
autumn gale
are there some no-code options for that or how has this to work out?
versed shaleBOT
steady sage
No, Stripe doesn't have anything like this since it's not payment related. You will probably need some higher level product, like Shopify.
autumn gale
I see... and this is also the case for paid products? so e.g. when we delete the free trial period, so that the payment happens right away - the only one getting a notification is the buyer, but not the seller??
because that seems also to be the case - my customer (=seller) does not get a notification after any purchase - not via email, not via the stripe-app
smoky tree
👋 taking over here
As my colleague mentioned earlier, this is something your app would need to handle. Merchants often rely on webhook events in order to receive real time updates about payments but that requires engineering investment
https://stripe.com/docs/webhooks
autumn gale
hi hanzo, thanks - so also for my last question that would be the answer I guess?
smoky tree
yes
autumn gale
ok thank you very much for helping!