#cayro1874
flat yew
torn sonnet
hi!
- No, and that's not really possible.
- There's no dispute there, it's just a decline. You would call the API to retry the payment or you'd contact the customer to ask them to update their details, and try again
is there any process to hold the amount while booking ?
I will mention you can hold funds for 7 days https://stripe.com/docs/payments/place-a-hold-on-a-payment-method if that helps, but in the general case of charging a saved card you just charge it and handle the decline, you can't know the balance in advance
timid veldt
actually we are a cab service company and we want to save card detail and after user complete the ride or cancel the ride we want to deduct ride fare or penalty fare from their account . what will be the best way to do this can you suggest ?
torn sonnet
One option is place a hold for the estimated amount of the ride, plus some extra, at the start(the link above) and then you can capture up to and including that amount when the ride ends. If you end up needing more than the authorised amount you can attempt a separate charge on the saved card.
timid veldt
okay . is it the standard practice in industry ?
torn sonnet
not sure!
timid veldt
not sure!
okay are you from stripe? I am asking this because can i contact to anyone to get a better solution. as we need this in urgent basis.
torn sonnet
if you need a guaranteed response you could contact https://support.stripe.com/?contact=true
the approach I suggested above makes sense to me. I don't know what other merchants or the industry does
timid veldt
@torn sonnet thanks a lot ! I think the method mentioned by you is the only way.