nukesforbreakfast-failure-emails | Stripe Developers | Page 1

lofty iceBOT Dec 7, 2023, 9:54 PM

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nukesforbreakfast, 6 days ago, 18 messages

ashen lintel Dec 7, 2023, 9:56 PM

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HI 👋

We don't have another way to notify users immediately of failing webhooks. Webhooks are the tools we use for rapid notification and I'm sure you could see how that could snowball if we sent a webhook event every time a webhook event failed to deliver.

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Ultimately this is up to your network to flag

trim spoke Dec 7, 2023, 9:57 PM

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sorry, I'm talking about an email notification to the support email on file or however it works today.

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right now, if webhooks fail for some time, Stripe eventually sends an email notifying the devs that "yo, your webhooks are failing more often than not."

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I'm looking for a way to tune that notification email to be more aggressive.

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so at the first signs of trouble, stripe lets us know.

ashen lintel Dec 7, 2023, 9:59 PM

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No, currently we only send emails if the webhook delivery failure is recurring

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And we won't be changing that.

trim spoke Dec 7, 2023, 9:59 PM

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so there's no way to opt in to a more aggressive email notification schedule?

ashen lintel Dec 7, 2023, 10:00 PM

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Correct

trim spoke Dec 7, 2023, 10:00 PM

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damn, that sucks. Alright well thanks for letting me know.

ashen lintel Dec 7, 2023, 10:03 PM

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Unfortunately the responsibility to log these failures is with the network gateway. Is that something you can configure via logging and actions?

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One thing you could do to get more immediate notification is to add a check in your webhook handler for the pending_webhook property. This will notify you of any webhook events that have not been successfully delivered. It depends on you receiving a webhook after the delivery failure but depending on the frequency of webhook events you receive this might be pretty fast.
https://stripe.com/docs/api/events/object#event_object-pending_webhooks

trim spoke Dec 7, 2023, 10:25 PM

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I could tune it, but the 400s are hard to properly account for given that some bad actor could be trying to send improperly signed webhooks, resulting in 400s.

ashen lintel Dec 7, 2023, 10:26 PM

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Yes, in that case using the pending_webhooks property, only after you have verified the Event, might be the best option

trim spoke Dec 7, 2023, 10:27 PM

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okay, that sounds like the right thing for now. It would be nice to be able to further tune the developer oriented email notifications via the dashboard. This in my mind would work similarly to tuning how often Invoice reminder emails are sent.

ashen lintel Dec 7, 2023, 10:30 PM

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That makes sense and I can raise that as a feature request internally. I doubt we would have a cadence higher than per day though. Otherwise we might crash some email servers 😅

ashen lintel Dec 7, 2023, 11:09 PM

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I have filed the developer email configuration feature request you asked for. If you would like to follow along you can write in to Support https://support.stripe.com/contact and mention you were talking with me (Snufkin) and I can ensure you are updated if that feature is ever implemented

#nukesforbreakfast-failure-emails