playful_possum_11773 | Stripe Developers | Page 1

summer spruceBOT Dec 7, 2023, 9:36 AM

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teal frost Dec 7, 2023, 9:37 AM

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Hi there!

jade spruce Dec 7, 2023, 9:37 AM

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Hello Soma

teal frost Dec 7, 2023, 9:37 AM

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can you share the REfund ID (re_xxx) with this issue?

jade spruce Dec 7, 2023, 9:38 AM

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Sure

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This was the response we received

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This was the response we received in Celigo;
{
"id": "re_3OJzLoGMGczsHUNw14QUXnTS",
"object": "refund",
"amount": 2178,
"balance_transaction": "txn_3OJzLoGMGczsHUNw1EDyyVTD",
"charge": "ch_3OJzLoGMGczsHUNw1I6q8MyT",
"created": 1701785536,
"currency": "usd",
"metadata": {},
"payment_intent": "pi_3OJzLoGMGczsHUNw1tAyhAkz",
"reason": "duplicate",
"receipt_number": null,
"source_transfer_reversal": null,
"status": "succeeded",
"transfer_reversal": null
}

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You can find the refund ID there

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and you can see that meta data field is empty

teal frost Dec 7, 2023, 9:39 AM

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I know nothing about Celigo. but the Refund you shared does have a metadata property set.

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note that when the Refund was created, there was no metadata set. so it was added later.

jade spruce Dec 7, 2023, 9:41 AM

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Yeah. We received this credit not ID in the response as a Meta data previously. But suddenly this issue came and now we dont receive it

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Do you have any idea why it happened

teal frost Dec 7, 2023, 9:42 AM

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This was the response we received
it's the response to what exactly? the creating request of the refund, a webhook event, something else?

jade spruce Dec 7, 2023, 9:43 AM

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POST request to celigo .Celigo act as a middleware and take those data and pass it into another system

teal frost Dec 7, 2023, 9:44 AM

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again I know nothing about Celigo. so not sure I can help. maybe try asking their support team?

#playful_possum_11773