#salteesam-terminal-sdi-busy
crystal fable
dim tangle
Hello! Has this started happening recently, or has this been going on for a while?
remote cradle
We've seen it with multiple different readers using different wifis (in different locations) for the past few months
dim tangle
Gotcha - do you have an example reader serial number ID + timerange for when this error is occuring that I can look at?
remote cradle
i have seen it on our test reader as well let me just find that info
serial number WSC513142024289
terminal id: tmr_FUHnNQ66j4jdPy
i don't have an exact time frame but i've seen it today or yesterday if i'm remembering correctly
the connect account it is associated to is tmr_FUHnNQ66j4jdPy if that is helpful as well
dim tangle
If you don't have a time frame do you have a specific intent ID / request you know that was timing out?
remote cradle
i found one here pi_3OK2bPIXJEsTqc6v2XmiJH5k
dim tangle
Just a quick update - I'm still looking, it at least doesn't seem to be integration related and my guess is that it's connectivity related, but still reading through logs
remote cradle
okay thank you for looking into this!
dim tangle
Okay found the log - yeah it looks like the reader got disconnected a couple minutes before the request to process pi_3OK2bPIXJEsTqc6v2XmiJH5k went out - so I think in this case it was just bad lluck
remote cradle
Is it pretty common for the reader to disconnect throughout the day? i can assume in some cases it's low quality wifi, but because we've seen it happen in multiple locations it's difficult to believe that's the only issue
dim tangle
It's common to see random disconnections happen, but it's also tricky to narrow down which ones are because of bad wifi vs which ones are because of something else
remote cradle
okay what are the other issues that could be coming into play here?
dim tangle
It really could be anything - it could be the reader is busy with an update, maybe it's completely offline, or maybe it's busy with another request
Those would have slightly different error messages, but again, there's a lot of variety in what it could be and it's hard to know without concrete examples
remote cradle
okay if it continues i'll come back with more PI examples
dim tangle
👍