#eitush-account-support

1 messages · Page 1 of 1 (latest)

pine plumeBOT
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@sturdy path :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sturdy path
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It's an account issue yet I can't get on the phone with anybody and the emails have been unresponsive

ruby flare
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Sorry we can't help

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You'll need to wait for a response via the email

sturdy path
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Yeah I assumed I was just trying to reach out anywhere possible

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Can I tell you the issue though? Maybe you'll know like a time frame on it out something like that

ruby flare
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Yeah idk if I'll know though. We just know about the api in here really

sturdy path
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So currently my account has been put on hold and I was told I was facing account closure. My reasoning as to why this might be happening is becuase I made to much money as an individual and I don't have a registered business yet

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I was waiting until I made enought money to register becuase in NYC where I live its far more expensive but Im in the process of it and I am just waiting on my Tax ID so I can update my account

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I was in contact with some people and they were asking me questions about what my business does and the process of it all

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I gave them in detail what I do and this was yesterday morning and I still havent recieved a response yet

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I promise a 2-4 week delivery so I have one more week until It begin being a serious problem

ruby flare
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Yeah I can't comment on any of the above

sturdy path
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Ah sucks. You know it being holiday season its tough and I just wanted clearer answers

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I actaully have a question you might be able to answer

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How come sometimes when I go to 24/7 support they allow me to request a call and then other times it doesnt. And by other times I mean most of the time it doesn't. Any reasoning for that?

ruby flare
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Not sure. Probably has to do with volume

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And all agents being busy

sturdy path
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Ah Okay I feel like stripe is ignoring me on purpose while my account is in review

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it feels like no humans work at stripe lol.

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just a bunch of robots

ruby flare
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Volume is high currently