#mehulambariya_20620

1 messages · Page 1 of 1 (latest)

tired jackalBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

worn bison
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👋 happy to help

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as my colleague suggested earlier today, did you try reaching out to https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

patent magnet
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Yes i have tried that, but have no conclusion yet

worn bison
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you need to be patient

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someone will get back to you shortly

patent magnet
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no no i mean they have suggested to use this way

worn bison
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what way?

patent magnet
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Let me know if you know anything related to this issue.

worn bison
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did you or didn't you contact https://support.stripe.com/?contact=true ?

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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I'm really confused now

patent magnet
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I have connected with stripe support. they also suggested to use this domain.

Wy you are confusing, my question is simple

I am not getting any callback when "Card no supported" text is coming on screen

worn bison
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would you mind sharing your Account ID please?

tired jackalBOT
patent magnet
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Are you aware of anything. pls let me know

vestal scroll
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@patent magnet I'd suggest asking support to escalate your support ticket to the eng team instead(they are supposed to do that, not send you to Discord). That is us, it's the same team answering on Discord that can reply to you on email. Terminal is more complicated and we could help you better in a support ticket email where you share your complete code and context, it's too deep to help with on a Discord thread.

patent magnet
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You mean to say, I will not get answer of tech questions here

vestal scroll
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you will(look at all the other threads we answering all day 🙂 ), but some topics are easier to answer over email since they require in-depth knowledge of specific topics and subject matter expertise and reproducing your issue, which is beyond the scope of a quick question on Discord, so you'll get an answer better over email.

Sorry you were directed here, like I said the agents are not supposed to do that, the'yre supposed to escalate your email case to my team so feel free to ask for that in your case.

patent magnet
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So you can not help me for this issue? you can not ask your engineer team directly

vestal scroll
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I am the engineer team

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I told you, we'll respond to you on email and explained why we can't help on Discord in this instance. Thanks!