yohana2211 | Stripe Developers | Page 1

sage fieldBOT Dec 5, 2023, 9:02 AM

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fierce sequoia Dec 5, 2023, 9:03 AM

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Hi there!

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What do you mean by "not supported"?

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And what do you mean by "what can we do"? Whata re you trying to do exactly?

fiery parcel Dec 5, 2023, 9:03 AM

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Client is paying using amex and the error came as card not supported

fierce sequoia Dec 5, 2023, 9:04 AM

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Can you share the request ID (req_xxx)? You can find it here https://dashboard.stripe.com/test/logs

fiery parcel Dec 5, 2023, 9:06 AM

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let me share the request ID

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req_WQngimQE4ma2c4

fierce sequoia Dec 5, 2023, 9:11 AM

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Thanks! Give me a few minutes to look into this.l

fiery parcel Dec 5, 2023, 9:24 AM

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sure

fierce sequoia Dec 5, 2023, 9:26 AM

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Indeed amex is not supported in UAE, as mentioned in our doc:

All countries except Brazil, Malaysia, Thailand, and the United Arab Emirates
https://stripe.com/docs/payments/cards/supported-card-brands#online-card-brand-capabilities

#yohana2211